→ Recently delivered

ResearchOps → Lessons learned from a fast track field study on behaviours of best age travellers in a MENA destination. The Unbanked and Underbanked → A study of perceptions towards and usage of cash by transportation network companies in EMEA. The Tourism Industry Value Chain → A study of policy effectiveness in online mediation of tours and activities in DACH and MENA. Experience Management → Lessons learned from prototyping a in-vehicle CSAT scoring system in the tours and activities industry in DACH.

Disaster response → Lessons learned from digitising key worker identification and equipment provisioning in COVID-19 responses in DACH. Urban Data and Data Justice → A study of societal effects of smart electricity and water metering deployments in Southern Africa. Privacy and Health Information Exchange → A study of privacy issues in maternal health information collection in East and Southern Africa. DesignOps → Lessons learned from establishing a design system within a globally rolled out ERP ecosystem. AI/ML → A study on regulatory challenges to artificial intelligence (AI) and automated decision making arising from the GDPR.

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